Last updated: 19 October 2026

Who we are

This website, https://dbsaccountants.co.uk, is run by DBS Accountants of Cambridge (“DBS”, “we”, “us”, “our”), Unit 6 Glassworld, Cambridge Road Industrial Estate, Milton, Cambridge, CB24 6AZ. We are the data controller for personal information collected through this website.

If you have any questions about this policy or how we handle your information, please contact us by email at info@dbsaccountants.co.uk or by phone on 01223 420402.

What this policy covers

This policy explains how we collect and use personal information when you visit this website or contact us through it. If you become a client, the way we handle your information as part of our accountancy, payroll and tax services is also covered by our engagement letter and terms of business.

Information we collect

• Information you give us: if you email or phone us using the details on this website, we will receive your name, contact details and anything else you choose to tell us in your enquiry.
• Technical information: when you visit the website, our web server automatically records standard technical details such as your IP address, browser type, the pages you visit and the date and time of your visit. This is used to keep the website secure and working properly.
• Cookies: see the Cookies section below.

We do not use this website to collect special category (sensitive) personal information, and the website is not intended for children.

How we use your information and our lawful basis

• To respond to your enquiry and, if you ask us to, to provide a quotation or arrange a consultation. Our lawful basis is our legitimate interest in responding to people who contact us, or taking steps at your request before entering into a contract.
• To keep the website secure, for example to detect and block malicious traffic and login attempts. Our lawful basis is our legitimate interest in protecting our website and the people who use it.
• To meet our legal and regulatory obligations, where these apply.

We do not sell your personal information, and we do not use it for automated decision-making or profiling.

Who we share your information with

We only share personal information where necessary, with:

• our website hosting and IT support providers, who store and process website data on our behalf;
• our email service provider, which handles messages you send us;
• professional advisers, regulators or law enforcement bodies where we are legally required to do so.

These organisations may only use your information on our instructions and must keep it secure. Where any of them process data outside the UK, we make sure appropriate safeguards are in place as required by UK data protection law.

How long we keep your information

We keep enquiry emails and related correspondence for as long as needed to deal with your enquiry, and normally for no more than two years afterwards unless you become a client. Client records are kept for the periods required by law and professional rules, as set out in our engagement letter. Website server and security logs are kept for a limited period and then automatically deleted.

Cookies

This website uses only the cookies needed for it to work and to remember your cookie preferences. We do not use advertising or tracking cookies. Full details are in our Cookie Policy. You can review or change your cookie choices at any time using the options below.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information, where we have no good reason to keep it;
• object to, or ask us to restrict, how we use your information;
• ask us to transfer your information to another organisation, where this applies;
• withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, contact us at info@dbsaccountants.co.uk. We will respond within one month. There is normally no charge.

Keeping your information secure

We use appropriate technical and organisational measures to protect personal information, including an SSL-encrypted website, security monitoring and restricted access to our systems.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.